How do credits work?
Cloud enhancements use credits based on processing depth. Heavier AI workflows can cost more than lighter-touch tools.
Support
LumiVal Help Center
Quick answers for the most common questions about credits, saving, enhancements, and account support.
Do credits expire?
Purchased credits do not expire. Free and rewarded credits may follow separate daily usage limits inside the app.
Why might Save to Gallery fail?
Saving requires photo library permission. In some development environments, especially Expo Go, behavior can differ from a real preview or production build.
How do I report a billing or credit issue?
Email support with your account email, the feature used, the approximate time, and whether the job succeeded or failed.
How do I keep results more natural?
Use authenticity controls on supported enhancements and choose lighter cleanup tools when you want to preserve the original photo more closely.
Still need help?
Reach us at support@lumival.app. We recommend including your account email, the feature name, and when the issue happened.